The Hartford Small Commercial Operations Manager in WINDSOR, Connecticut

Title: Small Commercial Operations ManagerLocation: United States-Texas-San AntonioOther Locations: United States-Connecticut-WindsorJob Number: 1800687 Small Commercial Operations Manager

Do you have amazing customer experiences and tell all your friends about it? That’s the type of feedback we hear from our customers every day!  Our dynamic team of leaders and professionals help small business owners with their commercial insurance policies, using industry-leading digital applications and technology.



As a Small Commercial Operations Manager you will manage a team of front line Customer Relationship Specialists, guiding them through a fast paced and ever evolving culture, to create a high quality/ low customer effort experience for our agents and policyholders.


In this exciting leadership opportunity, you will work effectively with business partners and peer leaders in achievement of organizational goals and business initiatives. You will be responsible for coaching and developing staff, leading and managing through change, team building, communicating effectively and recruiting and hiring using the behaviors outlined below:



Energize, excite, and inspire employee’s purpose to deliver high-quality, low-effort experiences, and provide coaching towards skill development to meet required performance expectations

Facilitate a high performance culture by understanding and aligning individual goals to business needs, differentiating performance through a commitment to coaching, evaluation and recognition, proactively anticipating and managing performance improvement.

Utilize critical thinking to identify and analyze problems by understanding the impact to the organization, internal/external customer, and employee in order to develop an effective solution/decision.

Develop working relationships with business partners and maintain them in a way that is of mutual benefit to both yourself and the other party.

Foster an inclusive workplace where individual differences are valued, appreciated and leveraged to achieve the vision and mission of the organization

Demonstrate proficiency with seeing difficult situations through to conclusion and accept responsibility for the outcomes of your actions and decisions.

Recruit and hire top talent while employing strategies to address staff retention, turnover and engagement.

Actively promote engagement, integrity, teamwork, financial discipline and striving for excellenceQualifications: WHO YOU ARE

You have a Bachelor's degree or equivalent management experience required (3 years in a leadership capacity)

You have knowledge of commercial insurance products for automobile, workers' compensation, general liability, property and other business insurance coverage's strongly preferred.

You have proven strong leadership, performance management and coaching skills to build a high performing team while defining clear accountabilities and expectations

You are able to influence others and have effective change management skills

You actively demonstrate the behaviors which underscore our organizational values

You have excellent interpersonal, effective communications (written & verbal) and strong relationship building skills

You have solid critical thinking and proven track record of delivering excellent results

You have good organizational, time management, delegation and effective decision making skills

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or ExpressionJob: Serv Executive ManagementPrimary LocationUnited States-Texas-San AntonioOther LocationsUnited States-Connecticut-WindsorScheduleFull-timeJob LevelManagerEducation LevelBachelor's Degree (±16 years)Job TypeStandardShiftDay JobEmployee StatusRegularOvertime StatusExemptTravelNoPostingMar 1, 2018, 4:00:41 PMRemote Worker OptionNoThe Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.