The Hartford ClaimPlus Senior Claims Representative -Workers Compensation in LAKE MARY, Florida

Title: ClaimPlus Senior Claims Representative -Workers Compensation

Location: United States

Other Locations: United States-New York-Syracuse, United States-Florida-Lake Mary, United States-Illinois-Aurora

Job Number: 1801544

Want to help people? Then you belong here. We currently have an excellent opportunity available to join our Workers' Compensation Claims Plus team on Monday, July 9th! At The Hartford, you will receive competitive pay, paid training and career development opportunities. Interested? Ask us about our truly diverse and inclusive environment and tremendous community spirit.

What does a Claims job entail? As an Senior Claim Representative, you will:

Manage Claim Files

  • Plan, recommend, reserve, and execute file strategies on assigned claims in a manner consistent with corporate claim policies and procedures, and statutory, regulatory and ethics requirements.

  • Handle high volume of claims which includes initial file intake, project and execute accurate and timely payments, investigate mitigation opportunities on the file including subrogation, manage file to timely resolution, and complete all data integrity components.

Provide Exceptional Customer Service

  • Establish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations.

  • Always demonstrate professionalism and establish credibility when interacting with customers; personally enhance The Hartford's reputation in the marketplace.

  • Clearly explain technical information that is helpful to customers.

Utilize Business Acumen and Technical Expertise

  • Demonstrate knowledge of all relevant terminology to ensure accurate management of the claim. Utilize verbal and numerical critical thinking skills to gather information and data; make sound decisions based upon the mixture of analysis, wisdom, experience and judgment.

  • Set challenging work goals and high standards for self; continually evaluate self against performance targets, striving to exceed expectations.

Foster Teamwork and Inclusion

  • Support and help create a team environment that achieves diversity and Inclusion initiatives.

Build appropriate rapport and constructive and effective relationships with people inside and outside the organization


What are we looking for?

Candidate will need to have Workers Compensation experience and preferably in NY, CA, FL, GA and/or IL. The ability to work remote will be considered for the right candidate.

  • A passion for customer service.

  • Demonstrated ability to effectively communicate.

  • Desire to advance your career and continuously improve.

  • Willingness to learn, lead, be led, support others, have fun and work hard.

  • Bachelor’s Degree is strongly preferred.

  • Associates Degree along with relevant work experience will be considered.

Behaviors at The Hartford

  • Deliver Outcomes – take action, acting like an owner – being accountable, courageous, results-oriented and delivering on our customers’ needs.

  • Work as a Team – bring your best self to work each and every day and share knowledge that leads to the success of your fellow teammates and customers.

  • Build Strong Partnerships – develop a reliable, consistent reputation of doing the right things for the customer and the company – being trustworthy, humble and never missing commitments to your partners.

  • Strive for Excellence – look for ways to continuously improve – solving problems with passion and energy that inspires and motivates those around you.

What else can you tell me?

The ideal candidate will have experience in NY, CA, FL, GA and/or IL. The ability to work remote will be considered for the right candidate.

Senior Claim Representatives work in a high-volume, fast-paced environment and are responsible for providing exceptional service to policyholders in response to a notice of loss.

Pre-Employment Assessment: Once you’ve applied, a pre-employment assessment will be sent to you via email, assuming you haven’t previously taken one in the past 6 months. Be sure to check your e-mail regularly for any status updates. To avoid emails from The Hartford being directed into spam, add to your contacts.

Travel Requirements: As part of the multi-week new hire training program, you may be required to travel out of state for up to two (2) weeks. All travel expenses and arrangements are paid for by The Hartford.

Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

Licensing Requirements: As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training. The Hartford provides training and pays for the cost to obtain and maintain state licensing.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job: P&C Claim Misc Supt Roles

Primary LocationUnited States

Other LocationsUnited States-New York-Syracuse, United States-Florida-Lake Mary, United States-Illinois-Aurora


Job LevelIndividual Contributor

Education LevelBachelor's Degree (±16 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusExempt


PostingMay 16, 2018, 1:01:34 PM

Remote Worker OptionYes

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.