The Hartford Claims Processor in INDIANAPOLIS, Indiana

Title: Claims Processor

Location: United States-Indiana-Indianapolis

Job Number: 1800711

Are you someone who likes helping others, especially in times of need? Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford.

As a Claims Processor , you will be an integral part of our dynamic claims team and will:

  • Work directly with customers to successfully resolve assigned claims.

  • Communicate and work within a team environment and with various levels of leadership throughout the department and the organization.

  • Complete state-mandated forms or letters timely and accurately to ensure compliance with regulatory requirements.

  • Administer claim benefits through interpretation and analysis of the insurance contract and evaluating exposures for setting reserves to fulfill our contractual obligations.

Location: Indianapolis, IN

Start Date: June 25, 2018

Training / Shift Hours: Monday - Friday 9:00 AM - 6:00 PM EST


We are looking for high-energy professionals who are ready to jump start their career. The ideal Claim Processor will possess the majority of the following skills and attributes:

  • Minimum 1 year plus experience in a customer service environment, with an emphasis in providing exceptional customer service.

  • This is a fast-paced, high-volume position, so the ability to handle multiple and competing priorities simultaneously is needed.

  • Excellent communication skills, both verbal and written.

  • Employees will work in a collaborative team environment, but should possess the skills to be able to make independent decisions.

  • This position resides in a heavy phone volume environment where the ability to gather and process information quickly is important. (Mainly outbound calls or return phone calls from customers).

  • Establish and maintain effective relationships with internal and external customers, while consistently demonstrating honesty, integrity, courtesy and respect when interacting with others.

  • Effective decision making ability is a must, including strong critical thinking and analytical skills.

  • Obtain and maintain licensing to handle claims in required states. Hartford provides training and pays for cost to obtain and maintain state licensing.

  • Knowledge of and proficiency with MS Office.

  • A post-secondary degree or equivalent work experience is strongly preferred.

Behaviors at the Hartford:

  • Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.

  • Operate as a Team Player – Work together to drive solutions for the good of The Hartford.

  • Build Strong Partnerships – Demonstrate integrity and build trust with others.

  • Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve

As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successfully passing the Licensing exam(s) within 30 business days from the completion of the licensing training.

To avoid email from The Hartford being directed into spam, add to your contacts.

Join us on Facebook at

Follow us on Twitter at

Join our group on LinkedIn

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job: P&C Claim Misc Supt Roles

Primary LocationUnited States-Indiana-Indianapolis

Other Locations


Job LevelEntry Level

Education LevelHigh School Diploma/GED (±11 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusNon-exempt


PostingMar 26, 2018, 1:00:44 PM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.