The Hartford Associate Claim Representative - Auto Physical Damage in INDIANAPOLIS, Indiana

Title: Associate Claim Representative - Auto Physical Damage

Location: United States-Indiana-Indianapolis

Job Number: 1800673

Are you someone who likes helping others, especially in times of need? Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford.

About This Opportunity:

As an Associate Claims Representative – Auto Physical Damage, you’re at the front lines for our customer. The primary role for the Associate Claims Representative is to investigate and manage claim files to help individuals and businesses prevail after a claim.

Location: Indianapolis, IN

Start Date: June 11, 2018

Training / Shift Hours: Monday - Friday 8:00 AM - 5:00 PM EST

As an Associate Claims Representative, You Will:

  • Use active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage the knowledge and resources to provide solutions.

  • Demonstrate a passion for providing exceptional customer service.

  • Take ownership to ensure we go above and beyond to service each caller's needs, using every touch point as an opportunity to build value and The Hartford brand.

  • Act as a liaison with other departments to resolve problems.

  • Operate under the mindset of The Hartford’s Behaviors: Deliver Outcomes, Operate as a Team Player, Build Strong Partnerships and Strive for Excellence

  • Commit to learning and developing, including a better understanding of Hartford products and business lines, both as an individual and as part of the group

  • Be required to successfully complete a multi-week New Hire Training Course and obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the training. Training may also include up to 2 weeks of travel to another Hartford location in the U.S. 100% attendance is required during training. You should have no schedule conflicts during training.

  • Obtain and maintain a State Adjuster's License to process Property & Casualty insurance claims in the states supported by your office. Continued employment with The Hartford is contingent upon you successfully passing the licensing exam(s) within 30 business days from the completion of the training.


Who You Are

  • You’re attracted to work experiences that expose you to a wide variety of situations and can handle any situation with confidence, poise and professionalism.

  • You possess exceptional problem solving and critical thinking skills and have a strong attention to detail.

  • You use excellent verbal and written communication skills to develop and enhance strong impactful customer relationships.

  • You’re flexible and willing to learn, lead, be lead, all while supporting others.

  • You have your associate’s degree and a minimum of two years of customer service experience.

  • A bachelor’s degree is preferred.


At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance.

The salary for the Associate Claims Representative – Auto Physical Damage position starts at $43,000.


These include:

  • Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!

  • 19 days paid time off in your first year

  • Tuition reimbursement

  • Paid volunteer opportunities

  • Employee recognition

  • Wellness program

  • And more

Don’t just apply for a job. Apply your passions.

  • Once you apply online you’ll receive a link via email to complete an automated assessment, assuming you haven’t previously taken one in the past 6 months.Be sure to check your e-mail regularly for any status updates.

  • To avoid emails from The Hartford being directed into spam, add to your contacts.

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Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Job: P&C Claim Misc Supt Roles

Primary LocationUnited States-Indiana-Indianapolis

Other Locations


Job LevelEntry Level

Education LevelHigh School Diploma/GED (±11 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusNon-exempt


PostingMar 12, 2018, 2:11:45 PM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.