The Hartford Senior Work Comp Claim Representative - Maryland in Hunt Valley, Maryland

Title: Senior Work Comp Claim Representative - MarylandLocation: United States-Maryland-Hunt ValleyOther Locations: United States-MarylandJob Number: 1801014The Hartford is one of the biggest Workers’ Compensation carriers in the country. That is largely due to our team’s commitment to driving profitability by delivering exceptional customer service, great claim outcomes and returning people to work. We have some of the best claims leaders and handlers in the industry, along with an incredibly strong MedBill team. Together, along with our partners in Clinical, Major Case and throughout Claims, we help injured workers during some of their most challenging moments. Together, we restore lives. In this role, the ideal candidate will be part of a dynamic and talented team of workers’ compensation claim professionals that are committed to restoring the lives of employers and injured employees.  You will have the opportunity to fully engage your exceptional service and critical thinking skills as we serve our customers throughout the claim adjudication process.



Plan recommend, reserve and execute the investigation, valuation, disposition and settlement of claims.

Achieve fair, equitable and timely claim dispositions.

Properly assess the indemnity, medical and expense exposure of assigned claims.

Set reserves accurately and in a timely manner.

Accurately resolve coverage and compensability issues.

Plan, organize and establish priorities, determine realistic completion dates.

Use services of others appropriately.

Develop advanced functional knowledge to appropriately interpret and apply insurance coverage.

Develop technical and jurisdictional expertise.

Maintain current knowledge of claim loss cost containment initiatives, and use them appropriately and consistently with company practices and procedures.

Identify and initiate mitigation, subrogation and other recovery opportunities on assigned claims.

Identify fraud indicators and initiate investigation on assigned claims.

Apply general mathematical knowledge and / or financial analysis to achieve results.

Handle claim files in a manner consistent with Claim quality standards and goals.

Dedicate your focus to ensuring our customers have a positive and pleasant experience.Qualifications: What are we looking for?

All applicants must reside in the state of Maryland due to state handling requirements.

Minimum of 2 years of claim handling experience required.

Previous Workers' compensation claim handling experience is a plus.

Certification exams and adjusting licenses as required by state.

Outstanding interpersonal skills working within a dedicated, supportive team.

Strong focus delivering outstanding customer service.

Demonstrated strong written and verbal communication skills.

Active listening skills.

Demonstrated consistent high level of performance and achievement over career span.

Excellent time management skills.

Strong desire to launch your career to the next level!

Behaviors at The Hartford

Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.

Operate as a Team Player – Work together to drive solutions for the good of The Hartford.

Build Strong Partnerships – Demonstrate integrity and build trust with others.

Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.

What else can you tell me?

We are currently building a talent pipeline for future anticipated needs.

This position will support the Eastern Workers’ Compensation Claim Center. A remote work option is available, but this candidate must live in the state of Maryland due to state handling requirements.

Pre-Employment Assessment: As a condition of employment, all applicants must successfully pass the pre-employment assessment. Be sure to check your e-mail regularly for any status updates.  To avoid emails from The Hartford being directed into spam, add to your contacts.

Travel Requirements: As part of the multi-week new hire training program, you may be required to travel out of state for up to two (2) weeks. All travel expenses and arrangements are paid for by The Hartford.


Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or ExpressionJob: P&C Claim Misc Supt RolesPrimary LocationUnited States-Maryland-Hunt ValleyOther LocationsUnited States-MarylandScheduleFull-timeJob LevelIndividual ContributorEducation LevelAssociate's Degree (±13 years)Job TypeStandardShiftDay JobEmployee StatusRegularOvertime StatusExemptTravelNoPostingMay 23, 2018, 12:15:53 PMRemote Worker OptionYesThe Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.