The Hartford Workforce Planning Consultant in HARTFORD, Connecticut

Title: Workforce Planning Consultant

Location: United States-Connecticut-Hartford

Job Number: 1801792

The Workforce Planning Consultant is accountable for the development and maintenance of comprehensive staffing models supporting Claims. The models determine resource (staff) requirements for workload demands. The models contemplate business processes, staff productivity, timeliness, growth, invest initiatives, transfer of work, as well as turnover and hiring. The position works very closely with other members of the Claims Finance team and is critical in the development of annual operating plan/budget and regular outlooks. Key areas of accountability include:

  • Development and maintenance of Claim staff models

  • Budget and forecast development for staff and staff related expenses

  • Variance and scenario analysis


  • Act as liaison between Claims, Training, HR and Finance business partners with regards to staffing and capacity planning. Develop and maintain strong working relationships with partners.

  • Influence and negotiate with business partners and colleagues. Clearly articulate points of view and provide compelling rationale to influence decisions.

  • Develop benchmarking metrics in order to understand efficiency/productivity of actual v planned staffing levels. Assess risk and opportunities.

  • Research, forecast and report on workload demand drivers. Review forecast for accuracy and make proactive changes to minimize variances.

  • Develop and maintain expertise in business process. Be able to translate into working staff model that allows the isolation of impacts of change in variables.

  • Understand the interrelationship between model variables and the impact to service level commitments.

  • Establish staff plans and/or capacity requirements based on data and analytics. Maintain comprehensive knowledge of staffing model inputs and methodology. Work closely with Claim business partners in the development of work process time standards.

  • Working closely with the Claims Finance Expense and FP&A leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis. Respond to “what-if” scenarios, cost benefit requests, and other projects that have staffing implications. Able to quantify implications of initiatives on staffing needs.

  • Participate in model optimization techniques that drive efficiency and optimize resource utilization.

  • Play a key role in the financial outlook and operating plan process within Claims by submitting staffing projections for current and outer years. Communicate detailed explanations of change drivers and gain approval from leadership on an ongoing basis.



  • Bachelor’s Degree preferred.

  • Strong written and verbal communication skills.

  • Demonstrated ability to clearly articulate points of view and provides compelling rationale to influence decisions

  • Ability to influence and negotiate with business partners and colleagues openly.

  • Strong analytical, critical-thinking, and problem-solving skills.

  • Possesses strong to advanced MS EXCEL skills.

  • Familiarity with COGNOS / TM1 and workforce planning tools preferred.

  • Experience in constructing quantitative analysis and/or modeling in a professional environment

  • Adept in data mining, data analysis, and data presentation.

  • Able to identify relevant data and data sources to provide meaningful analysis.

  • Exhibit innovation in approach

  • Operates independently with general direction. Self-starting.

  • Strong financial and business acumen.

  • Service/Contact Center and/or P&C experience preferred but not required

  • Ability and curiosity to seek out root cause and explain business performance.

  • Able to develop and articulate end-to-end business processes

Behaviors at the Hartford

  • Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.

  • Operate as a Team Player – Work together to drive solutions for the good of The Hartford.

  • Build Strong Partnerships – Demonstrate integrity and build trust with others.

  • Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.


Visit our website to learn about The Hartford’s recognition. Information about the company and its product offerings is available at at .

Join us on Facebook at .

Follow us on Twitter at .


At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.

Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age


Job: Fin Analysis/Reporting

Primary LocationUnited States-Connecticut-Hartford

Other Locations


Job LevelIndividual Contributor

Education LevelBachelor's Degree (±16 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusExempt


PostingJun 4, 2018, 1:16:52 PM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.