The Hartford Sr. ServiceNow Developer in HARTFORD, Connecticut
Title: Sr. ServiceNow Developer
Location: United States-Connecticut-Hartford
Job Number: 1800640
WHAT CAN YOU TELL ME ABOUT THIS ROLE?
Reporting into the Director of CTO Service Delivery ITSM & Discovery, the Sr. Analyst Service Management will join a team of ServiceNow system administrators in the operational support and enhancement area of The Hartford’s ServiceNow platform and applications. The Analyst will gather requirements, document and develop functionality using Service-Now. The Analyst will also be responsible for issue resolution and troubleshooting, as well as researching Service-Now functionality as required
Business Analysis for enhancement requests
Tool administration and support
Field content & data population
Tool configuration & customization
Functional and performance testing
Web Service construction, integration and testing
Ongoing user support
Onboarding of new teams and users
Issue resolution and troubleshooting
Researching ServiceNow functionality as required
Gathering and documenting requirements
Translating Requirements into Technical Specs
Developing ServiceNow functionality
WHAT ARE THE QUALIFICATIONS?
A minimum of 3 years with ServiceNow custom development and configuration
Working knowledge of relational databases
GRC, Security Operations, and Orchestration experience is a plus
Gathering business requirements and analysis
The ideal candidate should have experience developing custom, complex workflows and applications in ServiceNow.
Fundamental understanding of IT service management and the ITIL business processes; experience working closely with SME’s, project managers, and process owners to capture business requirements, translate them into technical specifications and develop service now functionality is a plus.
Behaviors at the Hartford:
Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.
Operate as a Team Player – Work together to drive solutions for the good of The Hartford.
Build Strong Partnerships – Demonstrate integrity and build trust with others.
Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.
Our Core Values: Integrity • Financial Discipline • Diversity & Inclusion • Customer Focus • Winning Spirit • Teamwork
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression
Job: IT Business Service
Primary LocationUnited States-Connecticut-Hartford
Job LevelIndividual Contributor
Education LevelHigh School Diploma/GED (±11 years)
PostingMar 12, 2018, 1:39:13 PM
Remote Worker OptionYes
The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.