The Hartford Senior Analyst IT Business Analysis in HARTFORD, Connecticut

Title: Senior Analyst IT Business Analysis

Location: United States-Florida-Plantation

Other Locations: United States-Maine-South Portland, United States-Connecticut-Hartford, United States-Connecticut-Windsor

Job Number: 1801514

The Group Benefits Operations Business Systems area is responsible for setting up and working on new technology changes for our new Hartford Ability Advantage application used for administering our Group Benefit product lines such as STD, LTD, Premium Waiver and Leave of Absence. This team member will work with both internal and external business partners and across the IT organization to arrive at process and/or system(s) solutions that identify efficiencies or product improvements in order to meet our customer needs. In addition, they will assist with driving both tactical and strategic decisions and providing leadership/mentoring to other BA’s while supporting the business in evaluating priorities and options based on a large diverse portfolio of requests.

Our Business Systems team partners with areas such as Sales, Implementation, Claims, Technology, Accounting, etc.

  • Coordinates with Stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and technical components.

  • Possesses functional knowledge and skills reflective of a competent practitioner with the ability to deliver on work of high technical complexity.

  • Experience with Agile Methodology and practical experience with its application. May act as Agile Product Owner or Agile Scrum Master for product deliverables across assigned Agile team(s).

  • May lead and provide guidance to staff, management and project teams in the area of portfolio management, business analysis and/or through Agile Scum efforts.

  • Ability to structure and drive working and informational sessions that promote collaboration, achieve synergy and achieves desired outcomes.

  • Effective communications with project teammates and stakeholders using timely and accurate information through written and oral communication or formal presentations

  • Support of all levels of testing (assembly, system integration and business acceptance)

  • Work with project plans and timelines to meet the customer’s expectations.

  • Provides regular internal and external communication to build strong team representation and set proper customer expectations.

  • Conduct root cause analysis and effectively resolve any problems found during project or other assigned work as appropriate.

  • Provide day to day support to internal and external customers


  • Technical experience in Excel, Word (V-Look Ups, Pivot Tables, Formulas, etc) and multiple online systems required

  • Technical experience with Hartford Ability Advantage (formerly known as WorkAbility) desired

  • Familiar with or hands on experience with administering Group Benefits products: STD, LTD, Leave of Absence

  • Strong communication experience required

  • Associates Degree or 2-3 years of business experience desired

  • Scrum Master or Scrum Product Owner experience highly desired

  • Strong attention to detail

  • Proven analytical ability

  • Strong leadership skills

  • Strong presentation skills

  • Strong conflict resolution skills

  • Knowledge of SQL query skills a plus

What Else Can You Tell Me?

The Hartford is committed to the education and growth of our Information Technology Professionals. A number of IT Certifications are available to enhance your career and growth potential. IT Professionals at The Hartford may qualify for a stipend up to $1000 per year for additional certifications

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age


Job: IT Business Analysis

Primary LocationUnited States-Florida-Plantation

Other LocationsUnited States-Maine-South Portland, United States-Connecticut-Hartford, United States-Connecticut-Windsor


Job LevelIndividual Contributor

Education LevelBachelor's Degree (±16 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusExempt


PostingMay 15, 2018, 9:24:43 AM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.