The Hartford Manager, Enterprise Monitoring in HARTFORD, Connecticut

Title: Manager, Enterprise Monitoring

Location: United States-Connecticut-Hartford

Job Number: 1800937


The Enterprise Monitoring team is seeking a motivated, results oriented individual with strong technical and leadership skills for the role of Enterprise Monitoring Manager. The individual will manage a team of 6 staff that support services across all lines of business to implement monitoring across the enterprise. This position reports to the Director of Service Management. Accountabilities include the managing the applications that support the event management environment, implementation of proactive monitoring, associated correspondence and tracking of metrics. Strong familiarity utilizing BMC’s proactive monitoring solutions to identify trends and process event management notifications to proactively avert critical incidents. Experience working with external vendors to resolve issues. The ideal candidate must have a passion for technology.


  • Oversee technical deliverables for invest and maintenance projects adhering to the software development life cycle

  • Manage the fulfillment of governance and compliance and documentation as it applies to IT Risk & Controls, IT Service Continuity (ARC, AIRT, DRP requirements), Archer and audit requirements

  • Manage and lead direct reports to support Enterprise Monitoring

  • Drive identification and implementation of automated process improvements and procedural modifications

  • Supervise team members to enforce monitoring standards and best practices.

  • Must have an understanding of existing monitoring solutions; such as TSOM, PATROL, BMM, REUEM and Synthetic Monitoring. Knowledge of 3rd party solutions Dynatrace, Riverbed ARX, or SCOM a plus

  • Coach and develop staff, mentor newer resources as needed

  • Must have an understanding of an Incident Management ticketing system; ServiceNow required.

  • Managerial duties include project resource allocation and staff augmentation as needed

  • Measure and drive productivity, set deadlines, assigns responsibilities via Visual Task Boards

  • Ensures technical and business requirements for monitoring applications are in compliance with enterprise monitoring standards

  • Identifies and resolves gaps in skills, processes, and resources

  • Work with stakeholders and technical areas to identify nonfunctional requirements

  • Develop guidelines for capturing technical and business requirements

  • Lead proactive event management processes

  • Ensure currency of the supported applications


  • Bachelor's degree or related experience in Computer Science or related disciple with a minimum of 8 – 10 years of work experience in IT systems analysis, management information systems and application program development

  • A thorough understanding of the monitoring framework; infrastructure, platforms, application code & data & business

  • Must have exceptional communication skills (written, oral, presentation and facilitation) and the ability to effectively across all levels of the organization

  • Must demonstrate desire to continuously learn new skills, understanding market trends and support strategic solutions

  • Must have a solid foundation regarding event management systems availability and performance monitoring tools.

  • Knowledge of BMM and SCOM a plus, familiarity with Business Objects, report creation, SQL knowledge a plus.

  • Hands on experience implementing third party products and managing end and operational support.

  • Must be able to translate business requirements to technical solution implementations

  • Hands on application development and production support a plus

  • Understanding of robotics and artificial intelligence to improve services

  • Solid technical skills working with vendor partners IBM, BMC etc.

  • Proven track record of setting goals and delivering results

  • Ability to market the technologies supported by the team

  • Minimum of 2 - 3 years of experience leading a team.

  • Develop strategies to achieve business objectives

  • Superior analytical and troubleshooting skills.

  • The ability to multitask is required.

  • Development experience a plus

What Else Can You Tell Me?

The Hartford is committed to the education and growth of our Information Technology Professionals. A number of IT Certifications are available to enhance your career and growth potential. IT Professionals at The Hartford may qualify for a stipend up to $1000 per year for additional certifications

Behaviors at the Hartford

  • Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.

  • Operate as a Team Player – Work together to drive solutions for the good of The Hartford.

  • Build Strong Partnerships – Demonstrate integrity and build trust with others.

  • Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age


Job: IT Business Service

Primary LocationUnited States-Connecticut-Hartford

Other Locations


Job LevelManager

Education LevelBachelor's Degree (±16 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusExempt


PostingMar 26, 2018, 2:35:48 PM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.