The Hartford Business Consultant - Product Delivery Quality (Group Benefits) in HARTFORD, Connecticut

Title: Business Consultant - Product Delivery Quality (Group Benefits)Location: United States-Connecticut-HartfordJob Number: 1800833Group Benefits Product Delivery supports the drafting, filing and implementation of group insurance contracts.   This position is responsible for quality review of our contract consultation, drafting, filings and/or implementation activities associated with our group insurance contracts.  This position reports to the Assistant Director of Product Delivery.  Specific duties of the Product Delivery Quality Specialist (Business Consultant) include:


Conduct quality reviews of group product form filings in accordance with the Forms and Filing Quality Management Program

Maintain, enhance and implement improvements to quality program to align with process enhancements, new products or new processes

Communicate quality review findings to specialists and managers

Identify and report on quality trends and conduct root cause analysis

Assist with the creation and validation of best practices related to Product Delivery process, procedures and systems.

Help ensure guidelines support regulatory compliance.

Recommend process improvement, and the streamlining of existing workflows with a focus on end to end processes across business functions.

Identify key opportunities and work with management to develop best practices, resolve procedural overlap and inconsistencies, and/or provide training in response to key learnings

Identify and report regulatory trends observed as a result of filing quality reviews

Provide coaching to specialists and managers through consistent, clear and continuous feedback through reviews

Support various projects as a subject matter expert as directed by manager


Minimum of 2 years of insurance business operations expertise

Solid knowledge of group products, such as Life, Disability and AD&D

Effective written and verbal communication skills

Demonstrated ability to meet deadlines

Strong analytical skills

Excellent organizational and time management skills

Demonstrated ability to shift priorities as business needs change

Possess the ability to drive operational excellence

Proven coaching and mentoring skills

Demonstrated ability to collaborate and work as a team

Experience in identifying and driving process change

Previous quality management and/or drafting and filing experience is preferredEqual Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or ExpressionJob: Business Anal (non-IT)Primary LocationUnited States-Connecticut-HartfordOther LocationsScheduleFull-timeJob LevelIndividual ContributorEducation LevelAssociate's Degree (±13 years)Job TypeStandardShiftDay JobEmployee StatusRegularOvertime StatusExemptTravelNoPostingMar 14, 2018, 11:20:42 AMRemote Worker OptionYesThe Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.