The Hartford Customer Relationship Specialist - Inbound Calls in CHARLOTTE, North Carolina

Title: Customer Relationship Specialist - Inbound Calls

Location: United States-North Carolina-Charlotte

Job Number: 1800897

Do you have amazing customer experiences and tell all your friends about it? That’s the type of feedback we hear from our customers every day! Our dynamic team of professionals help small business owners with their commercial insurance policies, using industry-leading digital applications and technology.


As a Customer Relationship Specialist, you would be handling inbound telephone calls or written requests from customers or their insurance agents. No selling involved – your job is to make it easy to get things done by providing fast, high quality service experiences.

No insurance experience is required either - we’ll provide you with all the training you need to get started with an assigned mentor and call coaches, plus you’ll receive ongoing training and support as you build your career at The Hartford.


  • Provide support for a wide variety of business insurance products and services

  • Identify forward-thinking solutions that resolve both stated and un-stated needs, making it easier to do business with The Hartford

  • Maintain a high level of performance measured by traditional and contemporary call center performance indicators and behaviors

Location: Charlotte, NC Business Center

Start Date: May 21, 2018

Hours: Monday – Friday, 10:30am – 7:00pm



  • You are able to confidently handle customer requests and have a strong attention to detail, exceptional problem solving and critical thinking skills

  • You can effectively communicate with customers while also using computer systems to research and process information

  • You have prior customer interaction experience (preferred)

  • You maintain a positive and professional demeanor

  • You have a High School Diploma (Continuing education preferred)

  • Spanish-English bilingual a plus, but not required. Additional compensation offered


At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance with a quarterly incentive program.


These include:

  • Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!

  • 19 days paid time off in your first full year

  • Tuition reimbursement

  • Paid volunteer opportunities

  • Employee recognition

  • Wellness program

  • And more!

Don’t just apply for a job. Apply your passions.

  • Once you apply online you’ll receive a link via email to complete an automated assessment. Please complete the assessment within 48 hours as it will be deactivated.

  • Add to your contacts to avoid emails from The Hartford being directed into spam.

The company is an Equal Employment and Affirmative Action Employer that values diversity in the workplace and inclusive behaviors in our employees. Women and minorities are encouraged to apply.

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Job: Customer Service Star

Primary LocationUnited States-North Carolina-Charlotte

Other Locations


Job LevelEntry Level

Education LevelHigh School Diploma/GED (±11 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusNon-exempt


PostingApr 12, 2018, 10:11:17 AM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.