The Hartford Commercial Property Claims Consultant - MAXUM in ALPHARETTA, Georgia
Title: Commercial Property Claims Consultant - MAXUMLocation: United States-Georgia-AlpharettaJob Number: 1800480Claim File Management (40%)Plan, recommend, reserve and execute file strategies including investigation, valuation, disposition and settlement of assigned claims, in a manner consistent with corporate claim settlement policies and procedures, and statutory, regulatory and ethics requirementsProperly assess the exposure of assigned claims. Plan and organize, establish priorities, anticipate issues, determine realistic completion dates, know and communicate the status of assignments, appropriately manage vendors. Develop advanced functional knowledge to appropriately interpret and apply insurance coverage. Develop technical and jurisdictional expertise. Maintain current knowledge of claim loss cost management initiatives, and utilize them appropriately and in a manner consistent with company practices and proceduresIdentify and properly handle mitigation, subrogation, and other recovery opportunitiesReport disposition of claims to partners and/or management as requiredCustomer Service (30%)Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers. Obtain first-hand customer information; use it for improvements in products and services. Establish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations. Business Acumen and Technical Expertise (25%)Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions; make sound decisions based upon mixture of analysis, wisdom experience and judgment. Accurately resolve complex coverage and compensability issues. Possess the ability to investigate, evaluate and negotiate highly complex claims to appropriate dispositionPossess superior analytical and critical thinking skills; excellent time management abilitiesPossess the advanced technical knowledge to properly reserve highly complex claimsProperly apply statutory laws and regulations of applicable jurisdictionDemonstrate advanced expertise to utilize claim management practices to effectively manage loss costsExpertly contribute to loss cost management by recognizing potential for Subrogation and Special InvestigationTeamwork and Team Building (5%)Support and help create a team environment that achieves diversity and Inclusion initiativesSupport and assist in building a high performing team with diverse characteristics, where individual differences are valuedBuild appropriate rapport and constructive and effective relationships with people inside and outside the organizationQualifications: College degree preferred or 5 years relevant work experience requiredConsistent high level of performance and achievement over career spanState required certification exams and adjusting licensesSCLA or CPCU designation preferredDemonstrated level of competency as described in Competency Profile Satisfactory completion of the candidate testing/certification processThis position may be filled at a different level, depending on experienceEqual Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or ExpressionJob: P&C Claim Misc Supt RolesPrimary LocationUnited States-Georgia-AlpharettaOther LocationsScheduleFull-timeJob LevelIndividual ContributorEducation LevelBachelor's Degree (±16 years)Job TypeStandardShiftDay JobEmployee StatusRegularOvertime StatusExemptTravelYes, 10 % of the TimePostingFeb 8, 2018, 5:12:48 PMRemote Worker OptionNoThe Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.