The Hartford Senior Litigation Analyst in United States
Title: Senior Litigation AnalystLocation: United StatesJob Number: 1702473WHAT ARE THE RESPONSIBILITIES OF THE POSITION?
Legal Bill Review – Complete assigned legal bill review in a timely and accurate manner and in accordance with bill review unit standards and Hartford guidelines.
Perform quality legal bill review with processing of invoice fairly with the accurate amount of payable.
Partner with Regional Managers to ensure the appropriate pre-screen Bottomline billing filters are incorporated into Hartford’s billing process.
Provide and communicate adjustment rationale with appropriate and sufficient detail.
Coordinate with the Legal Practices Operations team to ensure accurate vendor invoices are process in accordance with existing vendor service agreements.
Timely review of invoices with 90% of all legal bills processed in less than 40-45 days with related reporting developed to demonstrate success.
Manage bill review and pending invoices for the assigned region and/or line of business through utilization of team resources as well as provide assistance to other Specialists to achieve group goal of timely processing of invoices.
Bill review will be assessed on the basis of total dollars of $70,000.00 per day, $1.4 million per month as well as by count of invoices and line items with specific goals to be determined.
Facilitate gathering and exchange of information with Claims regarding observed and identified billing issues as well as identify opportunities warranting further investigation through discussion with Claims and law firms, properly escalating observations internally as well as to the Regional Manager to whom the region applies.
Drive continued development of appropriate Bottomline Legal eXchange upgrades for demonstrated improvement of the system as feature/functions for end users.
Specialists will possess a minimum of 3 years legal experience in a particular discipline (i.e. workers compensation, auto, etc.). This experience is necessary to provide the Specialist with a breadth and depth of understanding around the
billing process in specific practice areas that will enhance their ability to recognize deficiencies in panel counsel billing at an increased volume over current levels and give the Specialist the requisite expertise and legal practice experience to communicate directly with panel firms/attorneys to discuss specific billing issues. It is the specific expectation that the Specialists will possess the requisite experience and training to more efficiently address billing issues, and as such will be able to handle approximately 20% more volume than current standards, with and additional increase in adjustment rates.
Panel Counsel Appeal Process
- Specialists will be expected to leverage their personal billing and practice experience to contact firms where necessary to challenge billing entries and firm billing issues on a line item level.
Litigation Expense Containment Training – Create and administer litigation cost containment training to Claims.
- Specialists will be expected to leverage their knowledge and practice experience to provide comprehensive training from an attorney’s perspective to Claim field handlers. The training will be by line of business and practice area, including WC, GL, Auto, CD, PIP, and property. All training will address topics such as billing issue identification and commonly seen firm practices. Participation will include the development of training topics and materials via PowerPoint as well as delivery of the training to claims personnel via Link and/or in person. Such training will provide the basis for a more comprehensive
bill review overall from original receipt and review of the bill by the field handler through final audit at the appeal level.
-Support Claim reorganization and regional alignment with Claim Centers and territories in furtherance of and execution on the Claims legal cost containment goals, objectives, and business plan.
Integrate with claim centers in your region with primary focus on educating new litigation handlers who are unfamiliar with legal bill auditing.
Report quarterly on participation in roundtables, one on ones, office events, office training as well as other activities and events occurring within your region.
Performance will be assessed based on direct observations as well as feedback from litigation managers and Claims personnel.
Read and understand the panel counsel business plan and be able to articulate our unit’s purpose, goals and direction utilizing this knowledge to enlist field support for panel counsel management and bill review in your region’s field offices.
Provide training and guidance to Claims leadership on bill review and litigation expense management as well as geographical understanding and assessment of bill review and legal, litigation environment for your region.
Obtain competitive intelligence for the unit based on experiences in the field at your location as well as for centers in Your region.
Quality Business Reviews – participate in quality reviews with the Regional Managers of Counsel and the Claims field office.
- The Litigation Practices group administrates the panel counsel quality program via remote and on-site quality review of panel firms. Specialists will be expected to leverage their practice experience to provide support to the quality
review process by participating in “deep dive” reviews (holistic and targeted reviews) of legal files to verify the reasonableness, necessity and propriety of case handling decisions made by panel attorneys, as well as providing
feedback regarding a firm’s billing practice and history. In this capacity, Specialists as reviewers will be expected to understand complex legal issues covering areas of law ranging from initial pleadings through trial preparation and
appeal. They will further be expected to provide feedback regarding legal issues to the Quality Review Team Leaders for discussion with the firm.
Support panel firm consolidation efforts by providing billing trend feedback and data analytics to the Regional Managers.
Provide assistance across regions in support of team members and group goals as well as in support of Regional Managers related to law firm and litigation management.
Participate in annual recertification of panel counsel by providing firm-level billing trend analysis, compliance information, and a firm’s cooperation/communication on billing issues.
Monitor accuracy of the panel counsel map as well as other databases and displays.
Coordinate with Regional Manager to continuously assess and edit Hartford’s billing guidelines to ensure the highest quality legal services are obtained.
Provide Regional Manager with billing trend assessments on billing issues and patterns for firms in Region. These trend assessments will be gathered through Bottomline.
Complete onsite law firm bill review audits as well as identify law firms within assigned region for multiple onsite reviews
Develop standard reporting related to on site reviews other than quality audits to provide feedback loop to business partners.
Contribute to update of legal quality audit manual to reflect ongoing development of audit process.
Customer Service – Provide consistently high levels of customer assistance, guidance and service. Written and oral communication shall be professional and consistent.
Phone calls and email should be responded to within a business day.
Enhance knowledge of Claim Legal function and cross train within unit to provide additional point of contact and resource to resolve external and internal customer needs.
Timely escalate information and/or customer concerns to properly designate individuals and assist in problem resolution.
Provide customer assistance, guidance and service in claim utilization of e-Billing platform through claim training and person to person assistance.
Cross train on Claim systems such as CI to provide assistance and support to customers in matter creation and seeing matters added for electronic billing system.
Qualifications: WHAT QUALIFICATIONS ARE WE LOOKING FOR?
Technical/Functional Skills :
• JD from ABA accredited law school and 5 years of relevant experience is required
• Candidates should possess a strong foundation in litigation management and billing. Positions will be assigned by line of business
expertise in order to allow for optimal efficiency and volume. This foundation will provide the auditor with the background to understand and identify billing deficiencies at an increased rate over current levels
• Candidates should possess superior technical skills to successfully navigate and leverage the various systems employed
by the team. Primary systems include Bottomline Technologies, as well as Hartford’s internal systems.
• Candidates should possess effective communication skills in order to facilitate discussion with firms regarding billing issues where necessary, delivery of training to claims personnel around bill review, and preparation and presentation of billing practices amongst team members
• Proficiencies in Microsoft Office
• Core Data and Communications DNA Badges strongly preferred for current claims staff.
WHAT ELSE CAN YOU TELL ME?
This is a work remote from home position.
Behaviors at the Hartford
Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.
Operate as a Team Player – Work together to drive solutions for the good of The Hartford.
Build Strong Partnerships – Demonstrate integrity and build trust with others.
Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression
* NO AGENCIES PLEASE *Job: P&C Claim Legal