The Hartford Enrollment Manager GB in United States

Title: Enrollment Manager GB

Location: United States

Job Number: 1700360

Enrollment Manager Role & Responsibilities

The Enrollment Manager is responsible for the execution of enrollment strategies at a case level to drive enrollment results and meet targeted premium and participation goals. The Enrollment Manager will be engaged at time of sold case or re-enrollment to be a single point of contact and expert for all enrollment related activities. The Enrollment Manager will be accountable for the timing and accuracy of all Voluntary services that are utilized as they manage the end to end process. The Enrollment Manager will partner with Sales, Service, Product and Operations roles as well as the Broker and Customer. The Enrollment Manager will be involved in post-enrollment activities such as collecting results, running reports, debriefing internal and external partners and confirming billing accuracy.

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?

  • Partners with various internal Hartford roles to execute a custom enrollment strategy
  • Creates and manages timeline of enrollment and marketing activities with frequent checkpoints internally and externally with the customer
  • Engage the Enrollment Fulfillment Specialist to initiate preferred enrollment materials/services and marketing materials
  • Engage Consumer Operations/Enrollment Services to initiate custom enrollment materials and services
  • Engage the Marketing Team for creation of custom marketing campaigns
  • Manages the timeline for the creation of the BenSelect platform
  • Accountability to ensure all deliverables are correct and completed by target dates
  • Coordinates the deployment of onsite enrollment resources
  • Monitors active enrollments to proactively ensure optimal results; if negative results are observed, assess the situation, engage appropriate resources and adjust the enrollment strategy, as necessary
  • Collects all enrollment data to deliver preliminary and final enrollment results to the customer
  • Conducts a post-enrollment debrief with appropriate parties
  • Confirms all Salesforce data has been completed for each enrollment
  • Ensures all data feeds, medical underwriting reports and any additional reports requested are provided
  • Coordinates the eligibility file feeds with IT
  • Provides support to Implementation Team until the 2nd bill is produced

Project Management

    • Strong time management skills through effectively managing multiple priorities while continuing to be organized
    • Effectively communicate and present information, both verbal and written, to convey goals, ideas, expectations and challenges
    • Establish leadership within a team to successfully implement a voluntary enrollment
    • Promote teamwork, know internal resources, delegate tasks, resolve conflicts and evaluate performance
    • Assess risk and manage to identify possible issues and create solutions before they arise; the ability to be innovative and nimble
    • Negotiate and influence when necessary to gain buy in and satisfaction from teammates
    • Demonstrate strong follow through skills

Voluntary Capabilities Expertise

    • Demonstrate a clear understanding of the voluntary enrollment process
    • Demonstrate a clear understanding of all voluntary products and services
    • Leverage internal partners as Subject Matter Experts to correctly plan and manage an enrollment
    • Strong understanding of current Industry trends and continually strive to follow changes within the Industry

Customer Focus

    • Build strong relationships externally with Brokers and Customers
    • Strive for excellent customer service and quick response times
    • Understand a customer’s needs and identify the types of services and marketing tools that work successfully with different demographics of employees/customers, group size, level of comfort with technology, billing needs and other factors
    • Lead customer calls


Qualifications:
WHAT ARE THE QUALIFICATIONS OF THE POSITION?

  • Bachelor’s Degree and/or 5-7 years Industry Experience
  • Knowledge of Group Voluntary Benefits and Enrollment
  • Group Sales and/or Service experience
  • Current Life & Health License
  • Group Benefits Disability Specialist Designation (or obtain within 90 days of hire)
  • Completion of Voluntary Certification Program (pass within 90 days of hire)
  • High technical aptitude
  • Ability to work independently
  • Strong attention to detail

Behaviors at the Hartford:

  • Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.
  • Operate as a Team Player – Work together to drive solutions for the good of The Hartford.
  • Build Strong Partnerships – Demonstrate integrity and build trust with others.
  • Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

No Agencies Please

Job: Group Field Sales