The Hartford Auto Service Rep Team Leader - Field Claims - Lower NJ/NY area in United States

Title: Auto Service Rep Team Leader - Field Claims - Lower NJ/NY area

Location: United States

Job Number: 1700014

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?

  • The Auto Service Representative Team leader will have several direct reports residing in Lower NJ and Lower NY.
  • The Team Leader is responsible for providing effective leadership to meet the claim service needs of customers, including clearly communicating Corporate/Claim Department goals and objectives as they relate to the Claims Auto Physical Damage Dept.
  • The Claim Team Leader aligns and manages the employees and other resources in order to achieve Total Cost Management, Claim Quality, Policyholder Satisfaction, and Employer of Choice goals.
  • Accountabilities also include creating an environment, which supports and motivates associates to develop expert technical and interpersonal skills.



Qualifications:

  • 5 years of auto physical damage expertise
  • 3 years of automobile claim handling experience is a plus
  • Physical Damage expertise can be from several areas, including damage estimating, shop management, insurance physical damage management
  • Relevant supervisory or mentoring experience preferred
  • A professional designation (CPCU, AIC, SCLA, or other) or working toward such designation is a plus
  • Strong organizational skills a must
  • Experience in leading teams of employees and successful performance management track record is desired
  • Location of position is flexible

Job: P&C ASR Claim Handling