The Hartford Associate Claim Representative - Syracuse in SYRACUSE, New York

Title: Associate Claim Representative - Syracuse

Location: United States-New York-Syracuse

Job Number: 1700852

Want to help people? Then you belong here. We need exceptional people to help our customers prepare, protect, and prevail. . With 205 years of expertise, The Hartford (NYSE: HIG) is a leader in property and casualty insurance, group benefits and mutual funds.

We are looking for people who truly want to make a difference. We have many excellent opportunities available at all our locations countrywide. Here’s a quick overview:

  • Auto – Help people who have been in an accident
  • General Liability – Support business owners facing liability claims
  • Property – Help customers coping with damage caused by leaks, fires or natural disasters
  • Group Benefits – Assist employees coping with disability due to injury or illness
  • Workers’ Compensation – Help injured employees return to work
  • Strategic Claim Management – Manage asbestos and other toxic tort claims for insureds
  • Latent Property Damage – Handle environmental and construction defect claims

Claim File Management (40%)

  • Plan, recommend & reserve assigned claims in a manner consistent with corporate claim policies and procedures, and statutory, regulatory and ethics requirements
  • Recognize claim exposure. Handle high volume of claims which include file set up, timely review of damages & issuance of indemnity payments
  • Investigate mitigation opportunities on the file including recovery opportunities
  • Manage file to timely resolution
  • Accurately complete data screens

    Business Acumen and Technical Expertise (30%)
  • Demonstrate knowledge of LOB specific competencies to ensure effective management of claims
  • Utilize verbal and numerical critical thinking skills to gather information and data; make sound decisions based upon the mixture of analysis, wisdom, experience and judgment
  • Ability to communicate orally and in writing in a clear succinct manner
  • Ability to utilize computer technology to efficiently perform job functions.

    Customer Service (25%)
  • Maintain dedication to meeting expectations and requirements of internal and external customers
  • Establish and maintain effective relationships with customers, gaining trust and respect
  • Negotiate skillfully in tough situations with both internal and external groups
  • Demonstrate diplomacy and tact to effectively avoid or diffuse high tension situations
  • Set aggressive and realistic expectations for responding and follow through on commitments
  • Treat all customers with respect and careful attention

    Teamwork and Team Building (5%)
  • Support and help create a team environment that achieves Claim Business Group Diversity and Inclusion initiatives.
  • Relate effectively to people inside and outside the organization, build appropriate rapport and build constructive and effective relationships
  • Demonstrate courtesy, honesty, integrity, respect and competence when interacting with others both inside and outside the organization

At The Hartford, you will receive competitive pay and great training and development. Interested? Ask us about our truly diverse and inclusive environment and tremendous community spirit.

What does a Claims job entail? As a Hartford Claims employee, you will

  • Build Strong Partnerships – Establish and maintain strong relationships with customers, and other business partners. Build credibility and gain trust while operating with integrity
  • Investigate Claim Facts – Investigate and manage claim files
  • Deliver Outcomes - Achieve results in support of The Hartford’s industry-leading claims standards
  • Learn and Grow – Receive technical training to master your role, and develop leadership competencies to build a career

As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.


What are we looking for?

  • A passion for customer service
  • Demonstrated ability to effectively communicate
  • Desire to advance your career and continuously improve
  • Willingness to learn, lead, be led, support others, have fun and work hard
  • Bachelor’s Degree preferred
  • Associates Degree considered for certain positions
  • MUST have minimum of one completed Badge
  • The Hartford provides training and pays for the cost to obtain and maintain state licensing

What else can you tell me?

This position of Associate Claim Representative is the entry into the Claim Handler family of jobs. Associate Claim Representative Work in a high-volume, fast-paced telephone environment to provide service to policyholders in response to notice of loss.

Apply online now!

Once you complete the application you will receive an assessment link, please complete the online assessment to proceed to next steps in the recruiting process.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job: P&C Claim Misc Supt Roles