The Hartford Customer Service Consultant in SCOTTSDALE, Arizona

Title: Customer Service Consultant

Location: United States-Arizona-Scottsdale

Job Number: 1700823

Are you looking for a career where you can apply your experience to meaningful work? Do you like being surrounded and supported by people with a passion like yours? Would you like to work for a company whose core mission is to help individuals and businesses succeed? Well, then you’ve found the right fit.

The Hartford is truly a place where your passions have purpose.

With a detailed roadmap for learning opportunities and managers who are trained to coach, you’re equipped with the right tools to build a fulfilling career at The Hartford. And through a dynamic work environment that encourages collaboration and creative thinking, you’ll find plenty of unique opportunities for personal achievement.

ABOUT THIS OPPORTUNITY

As a Personal Lines Customer Service Consultant , you will focus on building rapport and maintaining positive relationships with existing customers to understand their individual needs, personalize a solution of value, and ensure a memorable customer experience. In this position you’ll support our company business development strategy. These are inbound calls from existing customers only , which means there is no cold calling required . The Hartford will provide you with 12 weeks of paid training, as well as ongoing coaching and development to ensure your success

· Location: 8888 Raintree Drive, Suite 300, Scottsdale, AZ 85260

· Start Date: June 5th, 2017

· Training Hours: M-F 9:30 a.m. - 6:00 p.m. for the first 12 weeks

· Post Training Hours – 2 Options:

o Option 1 - 9:30 a.m. – 9:00 p.m. Mon Tues & Wed (33 hrs)

o Option 2 - 9:30 a.m. – 9:00 p.m. Thurs Friday & Saturday (8:00am – 3:00pm) (28 hrs)

AS A CUSTOMER SERVICE CONSULTANT YOU WILL

· Manage an average of 60 to 80 calls per day with a high degree of professionalism and the desire to succeed.

· Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.

· Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

· Commit to learning and developing, including a better understanding of products and business lines of The Hartford.

OUR IDEAL CANDIDATE

  • You have a demonstrated background in customer service, insurance, retail, sales or a related field.
  • You have excellent communication skills including articulation and persuasion.
  • You have the ability to work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers’ requests.
  • You’re a high achiever with the ability to self-manage and demonstrate personable accountability, as well as effective collaboration in a team environment.
  • You have strong customer service skills with a focus on delivering high customer value.

COMPENSATION

At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance.

During Training:

  • The salary for this position is $15.86 an hour during training.

After Training:

  • You will receive an additional 15% shift differential. That is $18.24 an hour!
  • If you are bilingual there is an additional 5% shift differential
  • New hires have the opportunity to increase their base salary $2000 within the first year by participating in our milestone program.
  • Once training is complete, the ServiceStar bonus program allows customer service representatives the opportunity to earn monthly incentives.

BENEFITS – EFFECTIVE ON DAY ONE!

  • Medical, Dental, Life and Disability Insurance
  • 401K Plan
  • Employee Stock Purchase Plan
  • 152 hours of paid time off in your first year
  • Employee Assistance Program, including child/eldercare, financial and estate planning services, counseling services, etc.
  • Wellness program, including gym membership reimbursement
  • Paid volunteer opportunities
  • Healthy work/life balance
  • Potential to work from home
  • Excellent growth potential
  • And much more!

Don’t just apply for a job. Apply your passions.

[Apply now]

  • Once you apply online you will receive a link via email to complete an automated assessment. Please complete the assessment within 48 hours as it will be deactivated.
  • Add NoReply.Talent@TheHartford.com to your contacts to avoid emails from The Hartford being directed into spam.

WHAT ELSE CAN YOU TELL ME ABOUT WORKING AT THE HARTFORD?

The company is an Equal Employment and Affirmative Action Employer that values diversity in the workplace and inclusive behaviors in our employees. Women and minorities are encouraged to apply.

BACKGROUND CHECK INFORMATION

This position requires a thorough and extensive background investigation that will check your work history, criminal history, military service if applicable, education records, and any declared licenses and certifications. The Hartford prides itself on integrity and ethics . If made an offer, employment is contingent upon a successful background check. Please insure that all information you provide to The Hartford is complete and accurate , including information on your resume and application.


Qualifications:

  • You have a demonstrated background in customer service, insurance, retail, sales or a related field.
  • You have excellent communication skills including articulation and persuasion.
  • You have the ability to work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers’ requests.
  • You’re a high achiever with the ability to self-manage and demonstrate personable accountability, as well as effective collaboration in a team environment.
  • You have strong customer service skills with a focus on delivering high customer value.

Job: Customer Service Star