The Hartford Telephone Audit Representative in SAN ANTONIO, Texas

Title: Telephone Audit Representative

Location: United States-Texas-San Antonio

Other Locations: United States-New York-Clinton, United States-Connecticut-Hartford

Job Number: 1603108



The incumbent will be charged with providing extraordinary customer service, which includes extensive telephone contact to obtain information from the insured in order to adjust the policy premium at expiration for all commercial lines of business. This involves analyzing audit inventory from a workload queue to identify the accuracy and thoroughness of information provided before communicating with the customer. This may also involve research utilizing on-line service information, national business directory, and other reference tools. The Telephone Auditor is also responsible for responding to questions and resolving disputes on completed audits. This position is centralized within the Premium Audit Department of The Hartford, supporting Commercial Lines customers.



  • B.S. /B.A. degree preferred in finance, accounting or business concentrations (accounting courses are a plus).
  • P& C insurance experience is preferred.
  • Must be self-motivated and organized. Possess strong verbal, written and interpersonal communication skills with the ability to present subject matter clearly to both technical and non-technical audiences.
  • Proficiency with Microsoft Office Suite, specifically a strong command of Excel functionality.
  • Strong analytical and effective decision-making skills.
  • Attention to detail.
  • Ability to work in a high production, fast-paced environment.
  • Able to effectively transition to multiple applications and databases seamlessly, possessing strong navigational skills.
  • Able to adjust to multiple priorities, possessing strong organization, effective time and workload management skills.
  • Ability to handle a large number of transactions at multiple stages of the telephone process (incoming calls and outgoing calls as well as support of the 800 line).
  • Candidate should embrace change and thrive in an innovative environment.
  • Takes personal accountability, applies discretionary effort.
  • The candidate should be able to build effective rapport in educating the customer on the audit process as well as WC (and supporting) line regulations and requirements.

Behaviors at the Hartford

  • Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.
  • Operate as a Team Player – Work together to drive solutions for the good of The Hartford.
  • Build Strong Partnerships – Demonstrate integrity and build trust with others.
  • Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job: Premium Audit