The Hartford Sales Director, Personal Lines Operations Arizona in PHOENIX, Arizona

Title: Sales Director, Personal Lines Operations Arizona

Location: United States-Arizona-Phoenix

Job Number: 1700316

Sales Director, Personal Lines Operations

The Hartford

Phoenix / Scottsdale, AZ


The Sales Director, Personal Lines Operations will report to the VP, Consumer, Direct Sales, and will be responsible for the following:


  • Responsible for sales and operational management of “work at home” Contact Center Sales Teams. The Director will manage a staff of 8-12 front line managers, total organization of 100 employees.
  • Will lead the transformation of the new hire training program end to end; to include recruiting, testing, onboarding and speed to proficiency.

  • Set goals and motivate a remote workforce to exceed targets.

  • Requires the execution of results-focused initiatives that contribute to exceeding customer expectations, financial quality, work processes/production, productivity and employee satisfaction.

  • Responsible for sales, operations and expense management within their teams.

  • Directly responsible for the achievement of sales performance results through the sustainment of The Hartford Way mechanisms and behaviors.

  • Responsible for new business acquisition, setting expectations appropriately to support customer retention and consistent execution of business processes.

  • Lead or support projects initiated by Sales Operations.

  • Accountable for achieving performance standards by setting the agenda, selling the vision and building a high performing team through The Hartford Way.

  • Maintains an inclusive work environment that embraces diversity of skills and backgrounds to maximize team performance.


Candidate Profile

  • B.A. or B.S. required.
  • Minimum six years plus of experience in people and sales leadership required; work experience in a contact center preferred; personal lines insurance experience preferred.

  • Engage and inspire a remote workforce.

  • Experience managing diverse functional work teams.

  • Track record of leadership; ability to drive change across an organization.

  • Willing to work a 10:00 am to 7:00 pm schedule.

  • Demonstrates strategic thinking.

  • Ability to build and manage high performance teams with the desire to coach and mentor others.

  • Strong business acumen; demonstrates sound business judgment and decision making.

  • Professional demeanor; executive presence.

  • Engage the workforce; build a talented team; promote a high-performance culture; coach and develop people.

Behaviors at the Hartford

  • Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.
  • Operate as a Team Player – Work together to drive solutions for the good of The Hartford.

  • Build Strong Partnerships – Demonstrate integrity and build trust with others.

  • Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression


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