The Hartford Sr. Workers' Compensation Claim Representative in New York

Title: Sr. Workers' Compensation Claim Representative

Location: United States-New York-Syracuse

Other Locations: United States-Delaware, United States-New Hampshire, United States-Vermont, United States-Pennsylvania, United States-New Jersey, United States-Massachusetts, United States-Connecticut, United States-Maine, United States-Rhode Island, United States-New York

Job Number: 1702273

The Sr. Workers Compensation Claim Representative is part of a dedicated team of workers' compensation claim professionals, responsible for successfully managing workers' compensation claims. The Sr. Claim Representative role will utilize their exceptional verbal and numerical critical thinking skills; gather information, apply reasoning and draw appropriate conclusions to make sound decisions. Worker’s Compensation expertise will be used to:

  • Plan recommend, reserve and execute the investigation, valuation, disposition and settlement of Workers’ Compensation claims

  • Achieve fair, equitable and timely claim dispositions

  • Properly assess the indemnity, medical and expense exposure of assigned Workers’ Compensation claims

  • Set reserves accurately and in a timely manner

  • Accurately resolve coverage and compensability issues

  • Plan, organize and establish priorities, determine realistic completion dates

  • Develop advanced functional Worker’s Compensation knowledge to appropriately interpret, apply coverage, claim technical and jurisdictional expertise.

  • Maintain current knowledge of claim loss cost containment initiatives, use them appropriately and consistently with company practices and procedures

  • Identify and initiate mitigation, subrogation and other recovery opportunities on assigned claims

  • Identify fraud indicators and initiate investigation on assigned claims

  • Apply general mathematical knowledge and / or financial analysis to achieve results

  • Handle claim files in a manner consistent with Claim quality standards and goals

  • Ensure Hartford customers have a positive and pleasant experience


  • Workers' compensation claim handling experience required. Experience in one or more of the following jurisdictions is required: NY, NJ, CT, MA, PA, NH, VT, ME, RI and/or DE.

  • Certification exams and adjusting licenses as required by state

  • Outstanding interpersonal skills working within a dedicated, supportive team

  • Strong focus delivering outstanding customer service

  • Demonstrated strong written and verbal communication skills

  • Active listening skills

  • Demonstrated consistent high level of performance and achievement over career span

  • Excellent time management ability

  • Strong desire to launch your career to the next level!

Behaviors at the Hartford:

• Inspires Excellence

• Delivers Results

• Trusted Decision Maker

• Enterprise Team Player

• Forward Thinker

WHAT ELSE CAN YOU TELL ME? This may be a remote work from home opportunity for qualified candidates with the jurisdictions handled by the Northeast Workers' Compensation Claim Center.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job: P&C Claim Misc Supt Roles