The Hartford Account Manager-Multinational Commercial Lines- NYC in NEW YORK, New York

Title: Account Manager-Multinational Commercial Lines- NYC

Location: United States-New York-New York

Job Number: 1701063

Account Manager – Middle Market Multinational Business


Supports The Hartford's Multinational Underwriting in the sales acquisition process. Provides support for Multinational new business and renewal policy account coordination, review, essential services, prepare work orders for quoting and issuance of Multinational business. Serves as the point of contact for agents and regional office Account Managers in handling inquiries and requests. Communicates with customers to request needed information and resolves problems. Services as the Operations single point of contact in partnership with their Underwriter in support of Multinational Business

Job Duties/Accountabilities

Sales Support: Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection. Responsible for reviewing, preparing work orders for rating and issuing policies. Applies screening criteria in accordance with guidelines. Communicates with customers to obtain needed and required underwriting information and resolves problems. Supports sales efforts and strategies.

Workload/Desk Management: Responsible for handling high volumes of transactions. Effectively balance quality and timeliness while working alongside the Underwriter to Manage a Book of Business). Multi-task, prioritize and manage daily work activities. Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to done and effectively continue the work and respond to customers as needed. Maintains an effective pending/diary/follow-up system. Maintains a professional/organized work area.

Required Competencies:

Understands and Supports Organizational Vision and Strategy and Embraces Change
• Stays current on issues potentially impacting his/her work, including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, internal initiatives, etc.
• Understands and aligns own work plans, activities and decisions to help fulfill all commitments within established timeframes
• Seeks information about the vision and strategies for his/her team, department and The Hartford overall
• Possesses the necessary knowledge of business concepts to achieve business results

Works Effectively – Is Autonomous and Thinks Critically
• Manages own time and workload efficiently: balances multiple priorities to fulfill all commitments within established timeframes
• Identifies the benefits and opportunities of change and quickly alters approaches to implement and support change efforts
• Modifies own work activities and methods to eliminate waste and inefficiency
• Participates in Business Unit Meetings to understand priorities of the organization and works hand in hand with the Underwriter to achieve the business area goals.

Pursues Self Development
• Constantly seeks opportunities to learn and acquire new skills
• Ensures that lessons learned are applied to future situations
• Strives to learn and understand dynamics of the International business, Book of Business Knowledge

Building effective relationships and partnerships
• Words and actions are consistent; demonstrates company core values and principles
• Is open and honest in all dealings internally and externally; treats others with fairness and respect
• Seeks to resolve conflicts in a productive manner without assigning blame or claiming credit
• Supports others who request assistance and/or information
• Advances collective team mission as well as individual goals
• Builds effective relationships with Business Partners and Agents

Values Customers
• Acts with appropriate urgency when responding to customer inquiries or requests
• Sets high standards and continually evaluates self against performance targets
• Demonstrates professionalism and establishes credibility and rapport in all customer interactions: Personally enhances The Hartford’s reputation
• Serves as the Single Point of Contact for agents on service related/problem resolution

Demonstrates Effective Communication Skills
• Listens carefully and asks probing questions to understand others’ needs or perspectives (peers, business partners and customers)
• Speaks clearly and concisely to effectively convey information or express opinions; clearly explains complex or technical information in a way that is helpful to listeners
• Quickly comprehends written information and writes effective letters, emails, reports, etc.
• Keep others informed so there are no unnecessary “surprises”
• Tailors communication content and method to the audience; anticipates how messages are likely to be received


3 years prior Commercial Market Insurance industry experience at either a company or agency.

Prior experience with Multinational exposures strongly preferred.
Knowledge of the following primary insurance coverage’s: Workers Compensation, Auto, General Liability, Property

College Degree preferred
Functional knowledge of Commercial Lines rating experience preferred
Strong Customer Service and Relationship Building skills required
Effective Communication Skills / Written and Verbal
Strong Customer Service Orientation
Good Automation Skills and strong technical ability
Professional Demeanor
Proficiency in Microsoft Word, Excel, and Power Point Software
Works Autonomously
Ability to shift work efforts quickly and make decisions in a fast past environment


This position is currently not eligible for the Remote Worker Program.

What criteria do we use to Assess, Hire, Develop & Reward our workforce?

• Data Analysis - Input, understand, analyze and act on data
• Business Owner Mindset - Operate with keen business knowledge, expense, risk & controls driven mindset
• Communication - Influence through a consultative approach
• Customer Driven- Focus on “Harvest” – (our enterprise continuous improvement effort), innovative problem solving, and efficient local decision making for continuous improvement
• Growth & Development- Maximize development of self and others


Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job: Shared Svcs & Support