The Hartford Senior Analyst IT Business Analysis in HARTFORD, Connecticut

Title: Senior Analyst IT Business Analysis

Location: United States-Connecticut-Hartford

Job Number: 1702498

Job Duties The IT C ustomer Support Team is responsible for coordinating and implementing the exchange of critical eligibility data file transfers between The Hartford and our clients, vendors and TPA’s. We consult with and guide our clients as well as partner very closely with Sales and Service teams for successful implementations.

  • Possesses functional knowledge and skills reflective of a competent practitioner with the ability to deliver on work of highest technical complexity.

  • May have responsibility in instructing, assigning, directing and checking the work of the resources within their section/department

  • Responsible for customer communications and conflict resolution

  • Leads IT customer calls with client or vendor for implementation of eligibility files

  • Acts as liaison between the business and IT.

  • Aides team members' elicitation efforts through help selecting approaches and identification of gaps / areas to explore

  • Identifies effectiveness of techniques on the fly and adjusts approach properly

  • Knowledge of products and services provided in The Hartford’s client offerings

  • Mentors team members to drive awareness of new approaches and improve execution of known techniques

  • Ability to structure and drive working and informational sessions that promote collaboration, achieve synergy, and achieve desired outcomes.

  • Designs all aspects of meetings to ensure fast, effective accomplishment of objectives

  • Actively manages participants creating distractions / diversions counter to desired outcomes

  • Manage and Describe file Transmission Process

  • High level of technical expertise including scripting, eligibility/LM loads, and testing.

Qualifications:

  • At least five, typically seven years of solid, diverse work experience in IT, or an equivalent combination of education and work experience.

  • Requires an extensive knowledge of the business area-s functions and knowledge of system and technology alternatives, excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.

  • Expert facilitator

  • Strong leadership skills

  • Strong presentation skills

  • Strong conflict resolution skills

  • Fluent with vendor management

  • What criteria do we use to Assess, Hire, Develop & Reward our workforce? ·Data Analysis- Input, understand, analyze and act on data·Business Owner Mindset- Operate with keen business knowledge,expense, risk & controls driven mindset·Communication- Influence through a consultative approach·Customer Driven- Focus on “Harvest” – (our enterprise continuousimprovement effort), innovative problem solving, and efficient local decision making for continuous improvement·Growth & Development- Maximize development of self and othersWhat Else Can You Tell Me? The Hartford is committed to the education and growth of our Information Technology Professionals. A number of IT Certifications are available to enhance your career and growth potential. IT Professionals at The Hartford may qualify for a stipend up to $1000 per year for additional certificationsBehaviors at the Hartford·Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.·Operate as a Team Player – Work together to drive solutions for the good of The Hartford.·Build Strong Partnerships – Demonstrate integrity and build trust with others.·Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age* NO AGENCIES PLEASE *

Job: IT Business Service