The Hartford Bond Service Specialist in AURORA, Illinois

Title: Bond Service Specialist

Location: United States-Illinois-Aurora

Other Locations: United States-Alabama-Birmingham

Job Number: 1700364

The Bond Service Specialist (BSS) works closelywith Bond field staff and agents to execute and process bond businesstransactions. The BSS works to set up and maintain submission, bond, account,and agency files and establish appropriate file documentation. The BSS providesservice support to assist both regional and home office counterparts inproduction and maintenance of bond business.

Bond Service (40%)

  • Follows up with underwriters and underwriting assistants on bond booking
  • Assist agents, as necessary, to service bond business
  • Completes necessary documentation/requests for agency service and setup
  • Cultivates customer and producer relationships to promote Bond products and services
  • Fully conversant with Bond service policies and customer needs and expectations

Transaction Booking (30%)

  • Use of bond systems to affect bond new business, endorsement, and renewal transactions
  • Work with internal teams on billing issues, cancellations, etc.

File Setup and Work Distribution (30%)

  • Monitoring bond work inventories and queues
  • Distributes work according to level of authority / line of business
  • Sets up files for handoff to underwriting teams
  • Monitors work queues and sets up electronic files
  • Maintenance of bond and account electronic files


  • High School graduate
  • Demonstrated strong customer service skills, administrative skills.
  • Proficient computer skills
  • Good communication skills – verbally and written (highly preferred)
  • Agency Licensed, a plus
  • Minimum of 2-3 years of business experience, preferably in an insurance or financial services environment.
  • Team Player - ability to work in a team environment to achieve shared goals
  • High Performance - consistently striving to meet and exceed set goals and service standards independently

    Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job: Bond UW